SECTION 1. Delivery
The delivery of the products takes place through our co-operating carrier and their standard local delivery time is between 1-3 working days from the next day of Order Confirmation, for Europe is usually between 3 and 5 working days from the next day of Order Confirmation and worldwide according to destination.
However, delays may occur depending on the delivery area or unforeseen circumstance. If for any reason we fail to meet the delivery date, at the latest 30 days from the date of the Order Confirmation, we will inform you and we will offer you the option of either continuing to purchase by setting a new delivery date or canceling the order with a full refund of your money without interest.
“Delivery” status refers to an order in process of a delivery.
''Delivered'' status refers to when you or a third person at your command other than the carrier has acquired the physical possession or control of the products, which will be evidenced by the signature of the receipt of the order at the agreed delivery address.
SECTION 2. Non-Delivery
If it becomes impossible for the carrier to deliver your order, it will leave you a note explaining where your order is and what you should do to receive it and will contact you by phone. If, after 7 days since your order is available for delivery, this order has not yet been delivered for reasons not attributable to our fault, we will consider that you wish to cancel the Contract and thus it will be considered terminated. As a result of the termination of the Agreement, we will refund you without interest any payment received from you as soon as possible and in any case within 14 days of the date on which the Contract expires.
In the event of a loss of your order from a carrier’s fault, we will inform you and we will ensure that if you still wish to complete the order, replace and re-dispatch the same products to you (based on current availability), otherwise we will refund you for any payment received from you.
SECTION 3. Risk Shifting and Ownership of Products
Product liability is transferred to you once you or a third party acting on your behalf, other than the carrier, has acquired the physical possession or control of the products. Ownership of the products is in your hands either through the full collection from us of all amounts due in relation to the products, including shipping costs or with their delivery (as defined in condition 7) if it’s made after the collection.
SECTION 4. Price and Payment
Prices on our site include VAT, but not shipping costs.
Based on our current business policy, we provide the options of standard or express shipping, with expenses to be covered by the customer. We do provide the option of free shipping for orders over a certain amount depending on the country of purchase.
||Zone 3||UK||Zone 4||Zone 5||Zone 6||Zone 7|
Free on orders over
*Delivery times are varying depending on the destination.
You will be able to calculate the shipping costs at the check out page when you fill in your delivery address and then choose the delivery method you prefer. Shipping costs include 24% VAT.
Some countries are subject to custom duties. The customs duties are not included in our shipping costs, and are paid by the receiver directly upon delivery.